Case study

Welwyn Hatfield Borough Council

Welwyn Hatfield Borough Council
Contract Value: £2m per annum
Contract Dates: July 2025 – to date

This project forms part of a four-year window and door replacement framework which commenced in July 2025. The programme involves the installation of new UPVC energy-efficient units across the Council’s housing stock to enhance thermal performance, reduce heat loss, and modernise the overall appearance of the properties. Approximately 400 homes will be upgraded each year. Works are carefully phased and coordinated in close collaboration with residents, supported by our full-time Resident Liaison Officer (RLO), to minimise disruption and ensure clear, consistent communication throughout the programme.

Residents consistently described CWG as a friendly and efficient team. This is reflected in our resident satisfaction KPI score of 99%, demonstrating our commitment to delivering high-quality service and positive community engagement.

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